FAQs
Answers To Your Questions
Do you have a brick and mortar?
Functional China only has an online store. However, we do plan on getting into smoke shops and High end boutiques in the Los Angeles area.
How long does it take to process an order?
Due to the COVID crisis Anywhere between 7-14 business days. Please emailfunctionalchina@gmail.com if youd like to request a rush on processing if you’re purchasing a gift for someone and have a specific timeline.
What shipping service do you use?
Typically USPS priority mail. Shipping takes anywhere from 1-4 business days depending on how far you are from LA. DUE TO THE COVID CRISIS THERE MAY BE DELAYS IN SHIPPING.
Cleaning instructions?
Clean the outside of your piece with warm water and dish soap. Clean the inside with 91-99% ISO alcohol and coarse salt. Cover the holes. Shake and swish until clean. Rinse thoroughly with water. For added care display on a neoprene coaster or bong mat. Store and transport in a padded carrying pouch.
Do not clean with hot or boiling water!
For prevention I recommend using Piece Water solution that I plan on carrying on my site soon!
Do you do custom conversions If I have a family heirloom, or find a piece on my own?
I certainly do! To get a quote email functionalchina@gmail.com with a picture of your treasure with the approximate height and weight and I will give you a rough quote.
Please take note that a down stem and bowl changes the weight and price of shipping, and premium crystal bowls and add on’s come at an additional price.
Do you curate collections for weddings and events?
I do offer my services for custom curations and events on a limited basis. All curations and events will be given a rough quote and require a 50% deposit before I curate your order.
Do you do consignments?
I do not.
Do you wholesale?
Since all of my pieces are either custom made, or converted. They will be available on a very limited basis. With a bulk of 12-24 at the most. Production is set for the future, and will still be at limited quantities.
What do I do of my dowm stem or custom grommet breaks?
Shoot me an email and I can send you replacements. You will just need to cover the shipping costs.
I don’t live in a legal state, what’s your packaging like?
All packaging is discreet, and typically sent in recycled re-used boxes and packaging materials, with no invoice included. Your discretion is my number one priority.